Table of Contents
Privacy Policy
Our Commitment to Privacy
Privacy is fundamental to Caption Glass™
Caption Glass™ is built with privacy as a core principle, not an afterthought. We understand that assistive technology handles sensitive personal information, and we've designed our entire system to protect your privacy at every level.
On-Device Processing
Conversations never leave your device
Complete Transparency
Clear explanations of all data practices
User Control
You decide what data to share and when
Information We Collect
Account Information
- Name and contact information (email, phone number)
- Billing and shipping addresses
- Account preferences and settings
- Communication preferences
Device Usage Data
- Device performance metrics (battery, connectivity)
- Feature usage statistics (which features you use most)
- Error logs and diagnostic information
- Software version and update history
Important: Usage data is anonymized and aggregated. We never collect actual conversation content through this telemetry.
Accessibility Preferences
- Display settings (font size, color, position)
- Language and regional preferences
- Audio and caption customizations
- Accessibility feature configurations
What We DON'T Collect
- Conversation content or audio recordings
- Personal conversations or captions
- Location data unless explicitly enabled
- Biometric data or health information
- Social media or third-party account information
How We Use Your Information
Service Delivery
- Process orders and manage subscriptions
- Provide customer support and technical assistance
- Deliver software updates and new features
- Personalize your Caption Glass™ experience
Product Improvement
- Improve Caption Glass™ features and performance
- Develop new accessibility features
- Identify and fix technical issues
- Research and development initiatives
Communication
- Send important product updates and safety information
- Provide technical support and troubleshooting
- Notify you about account or subscription changes
- Share accessibility community news (with consent)
Legal Compliance
- Comply with legal and regulatory requirements
- Respond to legal requests and court orders
- Protect against fraud and abuse
- Maintain records for warranty and support
Security Measures
We implement comprehensive security measures to protect your information at every level of our system.
Technical Safeguards
- • End-to-end encryption for all data transmission
- • Advanced encryption at rest for stored data
- • Secure on-device processing for conversations
- • Regular security audits and penetration testing
- • Automated threat detection and response
- • Multi-factor authentication for accounts
Operational Safeguards
- • Strict access controls and employee screening
- • Regular security training for all staff
- • Incident response and breach notification procedures
- • Data retention and secure deletion policies
- • Third-party security certifications (ISO 27001)
- • Regular backup and disaster recovery testing
Security Incident Response
In the unlikely event of a security incident, we will notify affected users within 72 hours and provide clear information about what happened and what steps we're taking to resolve it.
HIPAA Compliance
Caption Glass™ is designed with HIPAA compliance in mind for healthcare environments.
While Caption Glass™ is not a medical device, we recognize it may be used in healthcare settings where protected health information (PHI) could be present in conversations.
HIPAA Safeguards
Technical Safeguards
- Encryption of all health information in transit and at rest
- Unique user identification and automatic logoff
- Audit logging of all system access
- Role-based access controls
Administrative Safeguards
- Security officer and workforce training
- Business Associate Agreements (BAAs) available
- Incident response procedures
- Regular risk assessments
For Healthcare Organizations
Healthcare organizations can request a Business Associate Agreement (BAA) for enterprise deployments of Caption Glass™ in clinical settings.
Contact our compliance team for BAA requests →International Privacy Rights
We respect privacy rights worldwide and comply with international data protection laws.
🇪🇺 European Union (GDPR)
Under the General Data Protection Regulation, EU residents have enhanced privacy rights:
- Right to access your personal data
- Right to rectification of incorrect data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
- Right to withdraw consent
🇬🇧 United Kingdom (UK GDPR)
UK residents have similar rights under UK GDPR. We process UK data in accordance with UK data protection laws and maintain appropriate safeguards for international transfers.
🇺🇸 California (CCPA/CPRA)
California residents have specific rights under the California Privacy Rights Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to correct inaccurate personal information
🇨🇦 Canada (PIPEDA)
Canadian users have rights under the Personal Information Protection and Electronic Documents Act, including the right to access and correct personal information.
Exercising Your Rights
To exercise any of these rights, contact our privacy team at privacy@caption.com.ai. We will respond within the timeframe required by applicable law.
Your Privacy Rights & Controls
You have comprehensive control over your personal information. Here's how to exercise your rights:
Access Your Data
Request a copy of all personal information we have about you.
Correct Your Data
Update or correct any inaccurate personal information.
Delete Your Data
Request deletion of your personal information and account.
Communication Preferences
Control what communications you receive from us.
Data Portability
Transfer your data to another service in a standard format.
Restrict Processing
Limit how we use your personal information.
⏱️ Response Timeframes
- • Data access requests: Within 30 days
- • Data correction requests: Within 15 days
- • Data deletion requests: Within 30 days
- • Communication opt-outs: Immediate (up to 10 business days for email)
Policy Updates & Changes
How We Handle Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Minor Updates
- • Clarifications and improvements
- • Contact information changes
- • Technical corrections
- • Posted with effective date
Major Updates
- • Changes to data collection practices
- • New ways we use your information
- • Changes to sharing practices
- • 30-day advance email notice
Your Options
When we make significant changes to this Privacy Policy, you have options:
- Continue using Caption Glass™: Your continued use constitutes acceptance of the updated policy
- Contact us with questions: We're happy to explain any changes and address concerns
- Opt-out or cancel: If you disagree with changes, you can cancel your account before they take effect
- Export your data: You can always request a copy of your data before making a decision
Stay Informed
Want to be notified about privacy policy updates?
Contact Our Privacy Team
We're here to help with any questions about your privacy and this policy.
Privacy Team
General privacy questions and policy clarifications
privacy@caption.com.aiResponse within 48 hours
Data Protection Officer
GDPR compliance and data protection matters
dpo@caption.com.aiResponse within 30 days
Compliance Team
HIPAA, healthcare, and regulatory compliance
compliance@caption.com.aiResponse within 24 hours
Mailing Address
Caption Glass™ Privacy Team
123 Innovation Drive
San Francisco, CA 94105
United States
Privacy by Design
Caption Glass™ was built from the ground up with privacy as a core principle. Our engineering and product teams regularly consult with privacy experts, disability rights advocates, and the deaf community to ensure we're not just compliant with privacy laws, but that we're setting a new standard for privacy-respecting assistive technology.
Your Privacy is Non-Negotiable
Caption Glass™ processes everything on-device. Your conversations never leave your glasses. No cloud. No recordings. No compromises.
100% On-Device Processing
All transcription happens directly on the glasses. No cloud servers, no internet required.
Zero Data Storage
Conversations are never recorded or stored. Once transcribed, audio is immediately discarded.
HIPAA Compliant
Certified for use in medical settings. Your health conversations stay completely private.
Works Offline
Full functionality without internet. Perfect for secure facilities and sensitive locations.
No Account Required
No login, no tracking, no user profiles. Just turn on and start using.
End-to-End Privacy
From sound wave to text display, your data never leaves the device.
How We Keep Your Data Private
Caption Glass™ (On-Device)
Audio captured by microphone
Stays in device memory
Processed by on-device AI chip
No external connections
Text displayed on screen
Audio immediately deleted
Your data never leaves the glasses
Cloud-Based Competitors
Audio sent to cloud servers
Through internet connection
Processed on remote servers
Data stored and analyzed
Results sent back to device
Conversations often retained
Your conversations exposed to third parties
When Privacy Matters Most
Medical Consultations
Discuss sensitive health conditions with your doctor
Protects: Patient confidentiality and HIPAA compliance
Legal Discussions
Attorney-client privileged conversations
Protects: Legal privilege and confidential case details
Business Negotiations
Merger discussions, trade secrets, financial data
Protects: Corporate espionage and competitive intelligence
Personal Conversations
Family matters, relationships, personal struggles
Protects: Intimate details about your private life
Privacy Comparison
| Feature | Caption Glass™ | Cloud-Based |
|---|---|---|
| Works without internet | Yes | No |
| No data leaves device | Yes | No |
| No conversation recording | Yes | No |
| HIPAA compliant | Yes | No |
| No account required | Yes | No |
| Anonymous usage | Yes | No |
Want to learn more about our privacy and security practices?
View Full Privacy Policy